STORE POLICY
CUSTOMER CARE
At ApexLuxe Hair, we are committed to providing a support experience as seamless and luxurious as our premium hair collections. If your question isn't answered below, please utilize the green WhatsApp icon available at the corner of your screen for immediate, dedicated assistance.
Bespoke Styling Consultation
We specialize in translating your vision into reality, crafting truly bespoke hair solutions. If you require a custom color blend, specific texture, or specialized length that is not featured in our curated standard collections, we're here to help.
Custom Consultation: Use the WhatsApp chat feature to speak directly with a customization specialist.
What We Need: Please be ready to discuss the desired texture, precise color code/swatch reference, length requirement, and preferred installation method (weft, I-Tip, etc.).
Creation & Curation Timeline: Bespoke orders require an estimated 4 to 5 business days for meticulous sourcing, crafting, and comprehensive quality assurance prior to dispatch, depending on the complexity of the customization.
PRIVACY & SAFETY
At ApexLuxe Hair, your privacy is our priority. We are committed to ensuring a secure and discreet shopping experience.
1. Data Collection and Use
We collect only essential information to manage your account and fulfill your investment.
We Collect: Identity (Name, Address, Email), Transaction History, and secured Financial Data (processed by PCI-compliant partners—we never store full card details).
We Use It For: Exclusively for order fulfillment, shipping, and dedicated client communication (email/WhatsApp).
Our Promise: We do not sell your personal data. Marketing is opt-in only, and you can unsubscribe immediately.
2. Security & Trusted Partners
We protect your investment with industry-leading security.
High-Level Security: All transactions are protected by SSL encryption and secured through trusted payment gateways, including PayPal.
Limited Access: Access to your data is strictly limited to necessary ApexLuxe Hair staff for order processing.
Sharing: We only share necessary details (address) with shipping carriers (DHL, FedEx) to ensure delivery.
3. Your Rights & Contact
You maintain full control over your data.
Your Rights: You can request to Access or Correct the data we hold, and you can Opt-Out of marketing at any time.
Dedicated Privacy Contact: Email Concierge: apexluxehair@gmail.com (Please use "Privacy Inquiry" in the subject.)
WHOLESALE INQUIRIES
We welcome volume orders from dedicated clients and professional partners who require larger quantities of our premium hair.
Minimum Volume Order: Bulk pricing begins at a minimum purchase of 500 grams (0.5 kg) of hair. This is the minimum requirement for wholesale rates.
How to Order: To discuss volume pricing, secure your quote, and place an order, you can contact us via Email or WhatsApp.
Contact Channels:
Email Concierge: kelly@apexluxehair.com
WhatsApp Chat: Use the green floating icon.
Required Details: Please include the desired product (weft type, length, texture) and the total volume (in grams/kilograms) you wish to purchase.
PAYMENT METHOD
We accept all major Credit and Debit Cards through our secure payment processor, PayPal.
You DO NOT need a PayPal account to checkout.
When you are redirected to the PayPal screen, simply select the option to "Pay with Debit or Credit Card."
All transactions are protected by SSL encryption to safeguard your investment.